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Jitbit HelpDesk is a web based help desk utility ("ticket system"), created to deliver outstanding customer service to your clients. Easy to install, accessible from anywhere as a web application and simple to use.
Jitbit HelpDesk tracks and handles your customers' issues and saves your technicians' time.
How does Help Desk work?
Customer submits an issue (ticket) to Jitbit Help Desk web-application. Help desk technicians, responsible for the issue category (for example, email-engineer for email issues, or webmaster for website issues etc) get notified of a new issue, and take it (or are assigned by the administrator).
Jitbit HelpDesk includes an integrated discussion forum for every issue where customers and technicians post updates and interact with each other. After an issue is closed, it can be published to a knowledge base.
Here are some key features of "HelpDesk":
· Use it from anywhere
· Use it on your public website or inside your office local intranet
· Most advanced and reliable technical platform: ASP.NET 2.0 and SQL Server
· Automatic email notifications
· Different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else's data, etc)
· Knowledge base
Requirements:
· Microsoft Internet Explorer 6.0 or later.
· Mozilla Firefox 1.0 or later
· Opera 8.0 or later
· Microsoft .NET Framework 2.0
· Internet Information Services (IIS) web-server
· Microsoft SQL Server 2000/2005 (or Microsoft SQL Server Desktop Engine - MSDE) configured to accept both Windows and SQL authentication ( so called "Mixed Mode").
Limitations:
· The demo version has some limitations (no search, etc.) and "trial version" label on every page.
What's New in This Release: [ read full changelog ]
· Incoming email processing fixes
· Fixed searching by tags in the summary report
· Not hiding "Get help", when hiding "powered by"
· Consistent styling for help pages
· CC-addresses from incoming email are now correctly added to the incoming tickets as subscribers
· CSV import fixed (empty company name)
· Updated Danish translation
· KB button in widget popup, popup UI fixes, "Haven't found the answer? Create a ticket" button in KB
· New google-voice api: null phone-number workaround
· Tech-user popup in ticket search results
· User popup redesign (showing fullname in brackets, name is a link to profile)
Via: HelpDesk 7.0.7
